Shipping & Delivery Policy

Effective Date: 25/08/2025

At MERAKI, operating under the brand name The Quiet Chapter, we aim to deliver your orders quickly and reliably. This policy explains our shipping process, timelines, and related terms.

1. Shipping Regions & Timelines

  • We currently ship across India.

  • Standard delivery timelines are 3–7 business days, depending on your location.

  • Business days exclude Sundays and public holidays.

2. Shipping Charges

  • Shipping charges are calculated at checkout based on the weight of your order and delivery region.

  • Any applicable fees will be clearly displayed before payment.


3. Tracking & Delays

  • Once your order has shipped, you will receive an email with tracking details.

  • While we strive to deliver on time, certain delays (e.g., courier issues, weather disruptions, natural disasters, or unforeseen logistical challenges) are beyond our control.

4. Damaged/Lost Items

  • If your order arrives damaged or is lost in transit, please report the issue to us within 14 days of delivery.

  • To process a resolution (replacement or refund), we may require photographs of the damaged product and packaging.


5. Contact Us

  • Email: thequietchapter2@gmail.com

  • Address: No.15-06, Masilamani Colony,

    1st street,Palur Kanniappan Street,

    Mylapore, Chennai, Tamil Nadu, 600004